Online Alcohol Sales Policy for Canada

1. Purpose

This policy outlines the legal requirements and company procedures for the sale and delivery of alcoholic beverages through our online store across Canada. Our goal is to ensure compliance with all federal, provincial, and municipal laws and regulations regarding the sale of alcohol, and to promote responsible consumption.

2. Legal Compliance

2.1 Federal Regulations

• The sale and distribution of alcohol must comply with the Importation of Intoxicating Liquors Act and any relevant regulations administered by the Canada Revenue Agency (CRA).

2.2 Provincial and Territorial Regulations

• Our online store adheres to the specific laws and guidelines of each province and territory in Canada. This includes obtaining all necessary licenses and permits for selling alcohol online in each jurisdiction.

2.3 Age Verification

• It is illegal to sell alcohol to individuals under the legal drinking age in each province or territory (18 or 19 years old, depending on the location). Our online store employs a rigorous age verification process to ensure compliance:
  • Customers must provide valid identification proving their age at the time of purchase.
  • Deliveries require the recipient to present valid photo identification to the delivery personnel, who will verify the recipient’s age before completing the delivery.

3. Customer Responsibilities

3.1 Age Restriction

• Customers must be of legal drinking age in their province or territory of residence to purchase alcohol from our online store.
• Customers are responsible for ensuring that the recipient of the delivery is of legal drinking age.

3.2 Prohibited Purchases

• Alcohol purchases are prohibited for resale or commercial purposes unless the customer has the appropriate licenses.

4. Delivery Policy

4.1 Delivery Area

• Alcoholic beverages can only be delivered to addresses within Canada where the sale and delivery of alcohol are permitted by law.

4.2 Delivery Verification

• All deliveries must be received by an individual of legal drinking age, who must present valid photo identification.
• Delivery personnel are required to verify the recipient’s age and may refuse delivery if proper identification is not provided.

4.3 Refusal of Delivery

• Our company reserves the right to refuse delivery if the recipient appears intoxicated or if there are any doubts about the legality of the delivery.

4.4 Delivery Process

• Deliveries are made only to residential addresses. Deliveries to PO boxes or unattended addresses are not permitted.
• Customers must be present at the delivery address to accept the delivery and show valid identification.

5. Returns and Refunds

5.1 Return Policy

• Returns of alcohol products are only accepted if the product is defective, damaged upon delivery, or incorrect. The customer must notify our customer service team within 24 hours of delivery.

5.2 Refund Policy

• Refunds will be issued for defective, damaged, or incorrect products, provided that the customer contacts us within the specified time frame and the product is returned in its original packaging.

6. Privacy and Data Protection

6.1 Customer Information

• Our company is committed to protecting the privacy and personal information of our customers. We collect and use customer data in accordance with our Privacy Policy, which complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

6.2 Age Verification Data

• Information collected for age verification purposes will be securely stored and only used to ensure compliance with legal requirements.

7. Responsible Drinking

7.1 Promotion of Responsible Drinking

• Our company promotes responsible drinking and discourages excessive or irresponsible consumption of alcohol. Educational resources and guidelines are available on our website.

8. Policy Updates

8.1 Amendments

• This policy may be amended from time to time to reflect changes in legal requirements or company procedures. Customers will be notified of any significant changes through our website and via email notification.

9. Contact Information

For any questions or concerns regarding this policy, please contact our customer service team.